Contact Us
Contact PeamdXe™
Support for product questions, orders, shipping, tracking, returns, refunds, payment questions, and privacy requests.
Last updated: August 31, 2026
Customer Support
Email service@peamdxe.com.
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST
We generally aim to respond to customer inquiries within 1–2 business days.
What to Include
For an existing order, please include your order number, the email address used at checkout, a clear description of the question or issue, and relevant photos or videos where appropriate.
Orders, Shipping, and Tracking
Most in-stock orders are normally processed within 1–3 business days after payment authorization. For U.S. deliveries, estimated standard carrier transit is generally 5–12 business days after dispatch.
When tracking is available, shipment information is sent to the checkout email. Please allow approximately 48 hours after label creation for initial carrier activity to appear.
Shipping Costs and Fulfillment
Available shipping methods and applicable charges are shown during checkout before payment is submitted. If a free-shipping offer or another shipping promotion applies, its eligibility will be shown before checkout is completed.
Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination. We do not represent that every order ships from the same local warehouse.
Returns, Refunds, and Cancellations
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise so the correct return warehouse address and instructions can be provided.
After an approved return reaches the designated return facility, inspection is normally completed within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. Payment providers may require additional posting time.
Order changes or cancellation requests should be submitted within 12 hours after purchase. Requests cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No separate cancellation fee is charged merely for submitting an eligible cancellation request.
Payment and Privacy Questions
Payment methods displayed during checkout may include major credit cards, debit cards, PayPal, or other supported methods enabled for the customer’s location. Transactions are processed in United States Dollars (USD).
For privacy requests involving access, correction, deletion, or other rights that may apply, email service@peamdxe.com. Identity verification may be required.