Return & Refund Policy
Return & Refund Policy
Return eligibility, request steps, return shipping responsibility, refunds, exchanges, damaged or incorrect orders, and cancellations.
Last updated: August 31, 2026
Request
Contact Customer Care before sending merchandise back.
Return & Inspection
Use the approved return address. Inspection is normally completed within 5 business days after receipt.
Refund
If approved, the refund is issued to the original payment method within 1–3 business days after approval.
1. Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. To begin a return, contact service@peamdxe.com before sending merchandise. Customer Care will review the request and provide the appropriate instructions.
Returns sent without prior authorization, or sent to an address not provided by Customer Care, may not be accepted.
2. Return Eligibility
For a preference-based return, the item should generally be unused, unaltered, and in its original condition. Where applicable, the returned package should include the original product, original packaging, accessories and included components, manuals or inserts supplied with the product, and proof of purchase or the relevant order number.
Different requirements may apply when an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description.
3. How to Request a Return
Email service@peamdxe.com and provide your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where necessary.
4. Non-Returnable Items
Certain products may not be eligible for preference-based returns because of health, hygiene, personalization, safety, or product-integrity considerations. Where applicable, these may include customized or personalized products, opened hygiene-sensitive products, gift cards, items clearly identified as final sale, or products clearly identified as non-returnable before purchase.
These exclusions do not limit consumer rights or remedies that cannot lawfully be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us as soon as reasonably possible and, where possible, within 7 days after delivery.
Include the order number and clear photographs of the product, packaging, and shipping label where relevant. If the issue is confirmed, PeamdXe™ will provide an appropriate replacement, refund, or return solution at no additional return cost to the customer.
6. Return Shipping Costs
Preference-based returns: Customers are generally responsible for return shipping when the return is due to a change of mind, incorrect personal selection, or another reason not caused by a product or fulfillment issue.
Damaged, defective, incorrect, incomplete, or materially misdescribed items: If a qualifying product problem or fulfillment error is confirmed, we will provide an appropriate return, replacement, or refund solution without requiring the customer to bear the reasonable return shipping cost caused by that issue.
No separate restocking fee is charged for approved eligible returns.
7. Refunds and Timing
Once an approved return reaches the designated return facility, we aim to inspect it within 5 business days. If approved after inspection, PeamdXe™ will issue the refund to the original payment method within 1–3 business days after approval.
Refunds are issued to the same payment method used for the original purchase whenever technically possible. A bank, card issuer, PayPal, or another payment provider may need additional time before the credit appears. That posting period is separate from PeamdXe™’s refund issuance time.
Where permitted by applicable law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration, or damage beyond what was reasonably necessary to inspect the product.
8. Damaged or Incorrect Orders
A physical return may not always be necessary when a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed. Depending on the circumstances, Customer Care may offer a replacement, full or partial refund, or another appropriate resolution and will provide instructions after reviewing the claim.
9. Exchanges
Exchange availability depends on current inventory. In some situations, the most efficient option may be to complete an approved return and place a new order for the desired product or variation. Contact service@peamdxe.com before sending any item for an exchange.
10. Order Cancellations and Changes
Contact service@peamdxe.com within 12 hours after purchase if you need to request an order cancellation or change. We will make reasonable efforts to accommodate eligible requests, but cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.
No separate cancellation fee is charged merely for submitting an eligible cancellation request.
11. Delayed Refunds
If we have confirmed that a refund was issued but the credit has not appeared within the normal processing period, first check with your bank, card issuer, PayPal, or other payment provider. If you still need assistance, contact service@peamdxe.com with your order number and relevant payment information. Do not send complete payment-card numbers by email.
12. Consumer Rights
This policy explains PeamdXe™’s standard return procedures. Nothing in it limits statutory consumer rights, remedies, warranties, or protections that cannot legally be excluded or restricted under applicable law.