Return & Refund Policy
Return & Refund Policy
A straightforward return process for eligible PeamdXe™ purchases.
1. The PeamdXe™ 30-day home trial
You may request a return within 30 calendar days after confirmed delivery.
A return must receive authorization before shipment. Packages sent without authorization may be delayed, refused, or returned to the sender.
2. Eligibility
For a preference-based return, the product may be opened and used only as reasonably necessary to evaluate it during the home-trial period.
It must be clean, complete, undamaged, and returned with all included components, accessories, manuals or instructions, and original packaging. Proof of purchase from peamdxe.com is required.
Where permitted by law, a return may be declined or a reasonable deduction may apply if the product shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, contamination, or use inconsistent with instructions.
3. Items that cannot be returned
- Gift cards and downloadable or digital items.
- Personalized or custom-configured products.
- Hygiene-sensitive consumable products after sealed packaging has been opened, where applicable.
- Products marked final sale before purchase.
- Products not purchased directly from peamdxe.com.
Nothing in this section limits rights that cannot be excluded under applicable law.
4. Damaged, defective, incomplete, or incorrect orders
Inspect the shipment promptly. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery when reasonably possible.
Include your order number and clear photographs of the product, packaging, and shipping label. After validation, an appropriate remedy may include replacement parts, a replacement product, return authorization, or a refund.
5. Return shipping
For preference-based returns, the customer is responsible for return shipping and should use a trackable service.
If PeamdXe™ confirms that the product was damaged, defective, or shipped incorrectly, PeamdXe™ will provide return instructions and cover reasonable authorized return shipping.
Approved eligible returns are not charged a separate restocking fee. Original expedited shipping charges are not refundable unless required by law or the return results from our error.
6. Refund timing
We aim to inspect an authorized return within 5 business days after it reaches the designated return location.
Approved refunds are issued to the original payment method. Financial institutions may require an additional 3–10 business days to post the credit. PeamdXe™ does not control bank-processing times.
7. Exchanges
Exchange availability depends on inventory. If a direct exchange is unavailable, complete an authorized return and place a new order. Price differences apply to replacement products.
8. Order cancellation
Contact us as soon as possible if an order needs to be canceled or changed. Changes cannot be guaranteed after payment review, warehouse processing, or shipment has begun.
If the order has already shipped, the standard return procedure applies.