Choose a product and available options, add it to the cart, and follow the checkout instructions. An order confirmation will normally be sent to the email address provided at checkout after the order is placed.

Most in-stock orders are prepared within 1–3 business days after payment authorization. Payment or address review, peak demand, inventory availability, public holidays, preorders, or unusually large orders may require additional time.

Estimated standard carrier transit is generally 5–12 business days after dispatch. The 1–3 business day processing period is separate from carrier transit time.

Available shipping methods and applicable charges are displayed during checkout before payment is submitted. Any applicable free-shipping or shipping promotion eligibility is also shown before checkout is completed.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination. We do not represent that every order is dispatched from one local warehouse.

When tracking is available, shipment information is sent to the email address provided at checkout after dispatch. Please allow approximately 48 hours after label creation for initial carrier activity to appear.

Email service@peamdxe.com with your order number if tracking has not updated for an extended period or the shipment is significantly outside the expected range. A “Delivered” status does not prevent you from contacting us; we may ask you to check the delivery area, reception desk, household members, neighbors, or local carrier while the circumstances are reviewed.

Contact service@peamdxe.com within 12 hours after purchase. We will make reasonable efforts to help, but cancellation or modification cannot be guaranteed once processing or shipment preparation has begun. No separate cancellation fee is charged merely for submitting an eligible request.

Available payment methods are displayed during checkout and may include major credit cards, debit cards, PayPal, or other supported methods enabled for the customer’s location. Transactions are processed in United States Dollars (USD).

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending any merchandise.

Email service@peamdxe.com with the order number, item, reason for return, and relevant photos or videos where necessary. If approved, Customer Care will provide the correct return warehouse address and instructions. Do not automatically return merchandise to the business registration address.

Customers are generally responsible for preference-based return shipping. If a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, we will provide an appropriate solution without requiring the customer to bear the reasonable return shipping cost caused by that issue. No separate restocking fee is charged for approved eligible returns.

After an approved return reaches the designated facility, inspection is normally completed within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. The payment provider may require additional posting time.

Contact us as soon as reasonably possible and, where possible, within 7 days after delivery. Include the order number and clear photos of the product, packaging, and shipping label where relevant. If the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional return cost to the customer.

PeamdXe™ is owned and operated by Guangzhou Wanyouhe Technology Co., Ltd.